Frequently asked questions

We ship from Australia with free express delivery, so your order lands quickly and is ready for your next trip. You can order now and have everything packed for that weekend getaway or the next budget flight you have booked. Order close to a departure and there is a good chance you will be set well before you leave.

All the pieces in a kit or bundle ship together in one order with free express postage Australia-wide, so you are not paying separate delivery on each item and not tracking multiple parcels. Your bag, tags and scale arrive in the same delivery, packed ready for your next flight. You order once, wait on one parcel, and unpack once.

Yes. We offer free express delivery Australia-wide on your order, single item or full kit. There is no separate delivery charge for extra items in a bundle, so everything arrives in the one parcel at no added postage cost. It is one of the reasons buying a kit together works out cheaper than adding pieces one at a time.

You can, but you would still face the two things that catch travellers out: an unweighed bag and no way to identify it if it goes missing. Bought together as a kit, everything arrives in one delivery and you are ready for your next flight straight away. There is no gap in your setup, you save on the total price, and you get free delivery in the one parcel.

The bag is what fits you under the seat, but two gate stresses stay unsolved without the rest. The luggage tags mean your bag is identified fast and returned if it goes astray, and the digital scale lets you check the weight at home so you never get stung for overweight. Bought together, the three pieces cover packing, weighing and identifying from home to landing.

A single kit suits one traveller who flies budget carriers and wants to stop paying gate-check and overweight fees, with one rolling bag, a scale and a 3-pack of tags. Larger bundles suit two people travelling together or a household, with two rolling bags so nobody shares or borrows the morning of a flight. If two of you travel often, choose a tier with two bags.

It is built to a 36cm height, the exact underseat personal-item size budget carriers like Jetstar and Rex enforce. That means it slides into the space in front of your seat instead of competing for the overhead bin. Because it never needs bin space, staff have no reason to pull it for gate-check, so you avoid the fee that catches people carrying oversized cabin bags.

It is built to the standard 36cm underseat personal-item height that budget carriers police, so it clears the rule on those flights. On the rare route where the underseat cavity is smaller than 36cm it may not slide all the way in, but on mainstream Jetstar and Rex short-haul flights it is made to fit the space in front of you.

It is sized for short trips, so think one to two outfits, a laptop, charger and toiletries. The zippered front pocket keeps your laptop and documents within reach, and the side zippered compartment handles the smaller bits. It is ideal for a weekend getaway or a short-haul flight, not for a trip where you would otherwise check a full suitcase.

Yes. It has two wheels at the base and a silver telescoping handle, so you push it through the terminal instead of carrying it on your shoulder. That is the main gap a soft duffel leaves: a duffel might fit under the seat, but you lug it the whole way. This bag rolls to the gate, then tucks under the seat once you board.

The flexible silicone shell holds an ID card behind a narrow display window that reveals just your name, so you identify your bag at a glance. Your full address and contact number sit sealed inside behind a screw-tight closure. A finder has to unscrew the closure and remove the cable loop to read the rest, so casual strangers only ever see your name.

Yes. A metal grommet reinforces the attachment point so the coated steel cable cannot wear through the softer silicone over time. The cable loops around your bag handle and locks with a screw-tight closure, and the nylon coating protects the handle from scuffs. One tested user kept the same tags for two years across many trips, so they are built to last.

One purchase is a 3-pack, so you receive three silicone tag bodies, three ID card inserts and three steel cable loops. That covers your checked suitcase, your carry-on and a third bag, or you can tag the kids' school and gym backpacks. They suit checked bags, carry-on, backpacks and handbags, and anywhere a bag could get mixed up or misplaced.

Inside the handheld scale is a load-cell sensor that measures the exact downward force of your bag when you hang it from the hook or strap. You lift the bag clear of the floor and the sensor converts that force into a number on the LCD. It reads in kg, g or lb, so you get the true weight in whatever unit your airline uses.

The scale reads up to 50 kg, which covers carry-on, checked luggage and most oversized bags well past standard airline allowances. For anything heavier than 50 kg it is not the right tool. For normal travel it gives you plenty of headroom, so you can weigh a fully packed checked bag and still trust the number on the screen.

The exterior is a quilted diamond-stitch fabric with a metal telescoping handle and plastic wheels, plus dual navy top carry straps and metallic zipper pulls. Wipe it down with a damp cloth to keep the fabric clean, and let it air dry before storing. There is nothing to charge, no batteries and no filters, so once it is packed you are ready to go.

Write your name and contact details on the ID card insert, then slide it into the silicone body so your name shows through the display window and the rest stays hidden. Loop the coated steel cable around your bag handle and tighten the screw closure. It takes under a minute per tag and you can update the card any time. Wipe the tags clean when they need it.

Wipe it with a damp cloth if it needs cleaning and never immerse it in water. Make sure it is totally dry before you store it. Do not leave the batteries in the unit for longer than three months at a time, as this prevents any leakage. Looked after this way it stays accurate trip after trip and lives happily in your bag.

Yes. You clip or strap it to the handle of your packed bag, lift it a few centimetres off the floor, and wait a second for the reading to settle on the screen. There is no setup and no maths to do. Anyone can get an accurate weight in under a minute, standing in their own bedroom while they still have time to repack.

It is a per-trip tool rather than a daily one. You weigh each bag once before you leave for the airport, and again in your hotel room before the return flight if you have picked things up along the way. That is usually two quick checks per trip, and both of them save you from the counter and the gate. It packs small enough to travel with you.

It follows the whole trip from packing to landing. The night before, you pack, then hang each bag on the 50kg scale to confirm it is within your fare's limit. You clip a silicone tag on with your name showing and your address hidden. On the day, you roll the bag through the terminal instead of carrying it, board last, and slide it straight under the seat in front of you.

You are covered by our 30-day money-back guarantee. Take the gear on a real trip, roll a bag through the terminal, weigh a case and tag your luggage. If any part of it is not right for you, contact us within 30 days for a full refund. We want you rolling past the queues with confidence, not stuck with gear that does not suit you.

Yes. The 30-day money-back guarantee covers the complete kit or bundle, not just one piece. Take the bags on a real trip, roll them through the terminal and slide them under the seat, weigh a case and tag your bags. If any part of the set is not right for you, send it back within 30 days for a full refund with zero risk on your side.

Just contact us within 30 days of your order and let us know the kit or item is not working out. We will sort your full refund and do whatever it takes to make sure you are happy. There is no risk in trying it before your next flight, and if it saves you even one gate-check or overweight fee it has already earned its place.

PackLite is built for travellers who fly budget carriers like Jetstar and Rex and are tired of paying gate-check and overweight fees. We make the pieces that solve those exact stresses: an underseat rolling bag sized to the 36cm rule, a scale so you weigh at home, and private ID tags so no bag goes astray. Whether you travel solo or as a household, there is a setup for you.

We ship from Australia, so your order does not sit in a long overseas queue. That means free express delivery Australia-wide and gear that arrives quickly, ready for your next trip. It also means help is close by if you ever need to reach us about an order or a return.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

PackLite operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

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